FAQ :

Q: Can your machine be customized ?

A: Yes, we are a professional manufacturer specilized in palletizing robot, packaging machine, conveyor etc. for more than 20 years and we have a strong design & technical team. We can design and manufacture as per your requirements.

Q: How to get an accurate quotation ?

A: Please provide us the detail of the workpiece such as drawing and dimensions.

Q: What’s the shipping cost from China to your country ?

A: We can send machine to your port by sea or other term you need. Please kindly tell us your nearest port or address. We have reliable shipping agent to ensure the safe, convenient and timely delivery.

Q: Payment terms, MOQ, warranty, Trade Terms

A: Payment terms: down payment against order by T/T, the balance to be paid on delivery.

Minimum order quantity: 1 set, FOB Shanghai

Delivery time: fast delivery after receipt of formal order deposit.

Warranty: 12 months following delivery. We offer online service 24 hours all day long

You can contact us any time, if urgently, please call us.

Q: what’s the package for the Auger Filler Machine ?

A: Most of goods are packed in wooden box

Q: Do you offer Installation & debugging?

A: Our engineers are available to service machinery overseas to help customers to solve machine problems.

Q: What’s policy for guarantee and broken parts ?

A: As for machine products, our company provides 12 months for all mechanical parts with the exception of electrical and electronic parts and those subjects to normal wear and tear. Meanwhile, the guarantee starts from the shipment (B/L date). The guarantee is intended limited to the replacement of the broken part after checking the construction fault. The inspection of the causes of the trouble or the breakdown of the parts is exclusively up to the manufacturing company. All in all, our company can offer you assured products.

Advantages  :

High accuracy
Easy clean out and maintence
After the machine installs you get hands on training and documentation
The air flow feed system is capable of high production rates while maintaining good accuracies.
Operator friendly easy set
Universal and industrial components give the machinery extra long life
Manufactured to comply above and beyond international standards
PLC controller interface
The flexible and modular Packaging System